Job description
Do you speak French fluently, do you have a couple of years experience in customers operations/ order management, and are you looking for a company where you can truly grow with? Do your interests lie in relationship management, customer service, or logistics? If you’re up for a challenge, at Nedstar, we provide the right platform to nurture your capabilities, allowing personal and professional growth within a robust, rapidly evolving company.
We are looking for a sales operations specialist French speaker to join us, and we do see real possibility and space for this role to evolve in time, according to where your potential and talents are. Are you ready to reach your full potential and grow with us, as we continue growing?
About the role and key responsibilities
As a Sales operations specialist, you’ll play a critical role in managing our relationships with key clients, ensuring their needs are met while advocating for Nedstar's quality service. You’ll oversee the execution and logistics of road and sea container shipments from initiation to delivery, planning all necessary steps, managing freight bookings, and ensuring documentation is accurate and timely. With a strong emphasis on customer retention, your objective is to enhance the client experience, which is key for our company’s success.
Your role is multi-faceted. From travelling occasionally for work to meet with global clients, to collaborating with our traders and logistics team – you're at the hub of operations. In your interactions with numerous individuals across the French-speaking world, your natural inclination towards providing exceptional service will shine. Here at Nedstar, you have the flexibility to shape your role, diving deeply into areas you excel in while working alongside an ambitious team.
As a Sales Operations Specialist, your primary duties will include:
- Managing relationships with key clients, ensuring all their requirements are met.
- Handling the execution and logistics of road and sea container shipments from start to finish.
- Supporting colleagues in the logistics department, planning and managing all shipments, freight bookings, and supporting documentation.
Additional responsibilities:- Client Communication: Addressing inquiries, providing product information, and resolving complaints.
- Customer Feedback: Collecting feedback for product/service improvements.
- Customer Retention: Implementing retention strategies for repeat business.
- Order Processing and Management: Accurate order processing and timely coordination for deliveries.
- Documentation and Record-keeping: Maintaining accurate records of customer interactions. Leading weekly meetings to discuss documentation progress and order statuses. The role includes improving Nedstar's current processes of issuing documentation
- Product/Service Knowledge: Keeping updated on product features and pricing to provide accurate information.
- Inter-departmental Coordination: Liaising between customers and internal teams for a seamless customer experience. Occasionally guiding our logistics interns.
- Reporting: Generating reports on customer interactions and satisfaction metrics.
- Training and Development: Participating in training programs and assisting in training new staff.
- Market Insight: Providing feedback on market trends and customer preferences.
- Up-selling and Cross-selling: Identifying opportunities to maximize revenue from existing customers.
- Compliance and Quality Assurance: Ensuring adherence to company policies and quality standards.
Your profile
You're a self-driven individual with excellent communication skills and a high sense of responsibility. While being a natural team player, you possess the independence required to perform in a high-paced work environment. Your ambition for professional development aligns well with our strong team spirit.
Be ready to embrace different cultures and diverse ways of working as they play a significant role in our global operations. Your ability to work under pressure and adapt quickly to varying situations will be key to thriving in this role.
Interested?
Excited about this opportunity? Send your CV to alessia@nedstar.com or call +31616956101 to discuss further.
About us
As Nedstar broadens its horizons in the global commodities market, our goal is to solidify our commercial position. Founded in 2018, we are a wholesaler and distributor of ethanol related products catering to diverse sectors such as food and beverage, pharma, cosmetics electronics and other industries. Our strong commitment to quality, service, and sustainability distinguishes us from the rest. With a strong presence in emerging markets and an expanding reach in Africa, Europe, North America, Middle East and Asia, our vision is constantly scaling. Our team, located in the heart of Amsterdam, is dynamic, motivated, and multilingual, together speaking seven languages.
